‘Online Monitoring’: Unilever Seeks to Capitalise On Vaseline’s Social Media Breakthrough.
Originally found more than 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline may not seem like an obvious target for social media algorithms.
However, its rise as a viral TikTok topic has thrust it into the lead of an marketing transformation, where major corporations are investing heavily in content creators and devoting less capital to promoting products in legacy broadcasters.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who saw laborers applying to their skin with a derivative of drilling. Currently, a wave of user-generated videos have chronicled its broad application in “life hacks”.
Hailed as a solution for polishing footwear or making fragrance last longer, along with a cure for creaky hinges. It has even been deployed to prevent the annoyance of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, executives at the multinational enhanced the tricks by asking their own scientists to test them and providing creators with the outcome data.
Assertions that it diminished the burn from hot food on the lips were confirmed. This was also the case for ideas it could extend fragrance and revive leather bags. Proposals that it might brighten smiles or make eyelashes longer were debunked.
The ‘Digital Ear’ Approach
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. Yet this viral episode has helped convince executives to ramp up funding for content creators.
This monitoring of online platforms to guide corporate planning has been termed “social listening”. Fernando Fernández, newly named, has stated the intention is to spend 50% of its massive marketing spend on digital creator content.
Shifting to Modern Engagement
A leading Unilever executive, who is leading the online push, said the company was simply adapting to new ways of reaching consumers. She said participating on platforms “without dampening the fun” was crucial.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, dating to when neighbors chatted over fences and discussing household products.
“We are witnessing a departure from a mass communication approach, where we would just transmit messages … Today, it's numerous dialogues, various groups. The shift of the algorithms means that these communities feel niche, however, they are large.
“Ensuring your product is discussed by consumers, recommended by peers, that fosters reliability and pertinence. Content makers are key. We are expanding this endorsement system.”
A Fundamental Consumption Turn
The strategy reflects seismic changes occurring in how media is consumed, with younger consumers allocating more attention to apps like TikTok and Instagram than traditional TV, print, or radio.
The shift is reflected in falling revenues for TV and print advertising. Across Britain, advertising income for primary networks have fallen by more than £600m in real terms since 2019.
The Creator Economy Boom
It also reflects a media convergence as corporations essentially turn into content studios, collaborating with a multitude of digital creators to enhance their items.
A commercial director at a major talent agency said: “Clearly, there is a migration of viewers from conventional channels and their time is increasingly on Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us people trust recommendations from the individuals they follow over traditional advertisements. This is a persistent pattern.”
He noted companies can reduce costs by investing in creators over big traditional media campaigns, which also allows them to tweak their content more easily to see what works.
This strategy is expanding. Marketing investment on the creator economy is growing fourfold quicker than the broader media sector. Across the United States, it has over doubled since 2021 and is expected to hit substantial figures in 2025.
Traditional Media's Continued Place
Even with this transformation, experts said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to frame public debate.
The executive noted: “Among the most effective advertising investments is still events like the Super Bowl. It’s not about those broadcasters saying: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”